The Help Centre is a good first step for setup instructions and common troubleshooting. If an issue remains unresolved, submit a support ticket so the team can review the details.
What to include
- The tool or page where the issue occurs.
- What you expected to happen and what happened instead.
- The exact error message, if one appears.
- Steps to reproduce the issue and the approximate time it happened.
- A screenshot with passwords, payment details, and other sensitive information hidden.
After you submit a ticket
You should receive a ticket reference and a secure link for viewing updates or adding a reply. Keep that link private because it grants access to the ticket conversation.
Replying to a ticket
Use the secure ticket link from the notification email to add clarifying information. Avoid opening duplicate tickets for the same issue unless support asks you to do so.
Security reminder
Enlistra support will not need your account password or one-time login code to troubleshoot a normal tool issue. Do not send those details in a ticket.