Refund and Cancellation Policy

Effective date: October 22, 2026 |  Operator: SilkennSkills LLC

Questions: support@enlistra.com

This Refund & Cancellation Policy explains how to cancel an Enlistra subscription and request a refund. It applies alongside the Terms of Service and any plan-specific terms displayed at checkout. If checkout terms or applicable law provide greater rights, those rights control.

1. Subscription cancellation

You may cancel a recurring subscription through the billing controls available in your account or by contacting support@enlistra.com if those controls are unavailable. Please cancel before the next renewal date to avoid the next charge. We recommend keeping any cancellation confirmation for your records.

Unless stated otherwise at checkout or required by law, cancellation prevents future renewals; it does not automatically refund a charge already made. Paid access generally remains available until the end of the current billing period, unless the Service or checkout page states otherwise.

2. Seven-day refund-request window

You may submit a refund request within seven (7) calendar days of the purchase or renewal charge you are asking us to review. Requests received within this period are eligible for review, but a request is not an automatic approval or guarantee of a refund. We will assess the circumstances, the plan and usage involved, the information disclosed at checkout, and applicable law.

3. What we consider

When reviewing a request, we may consider:

• Whether the request was received within seven calendar days of the relevant charge.
• Whether the charge was unauthorized, duplicated, or incorrect.
• Whether a material technical problem prevented access to a paid feature and whether we could reasonably resolve it.
• Whether the purchased plan or feature materially differed from what was described at checkout.
• The extent to which paid features, usage allowances, credits, exports, or other digital benefits have been used.
• Any refund rights required by applicable law or expressly promised at checkout.

This list is not intended to limit rights that cannot legally be limited. If we decline a request, we will communicate the outcome and, where appropriate, the reason.

4. How to request a refund

Email support@enlistra.com using the subject line “Refund Request.” Include the account email, purchase date, plan name, transaction or invoice reference if available, and a concise explanation of the issue. Do not send full payment-card numbers or passwords.

We may ask for reasonable additional information to verify the purchase or understand the problem. We aim to respond within 3 business days. Response times may vary during high-volume periods.

5. Approved refunds

If a refund is approved, it will generally be issued to the original payment method through the payment processor, subject to that processor’s rules. The time it takes to appear in your account depends on the processor and financial institution. We cannot control their processing times.

Where appropriate and permitted by law, an approved refund may result in cancellation of the associated subscription or removal of paid access, credits, or entitlements. We will explain any material effect when confirming the refund.

6. Renewals, duplicate charges, and unauthorized transactions

If you believe you were charged twice, charged after a valid cancellation, or charged without authorization, contact support@enlistra.com promptly and provide the transaction details available to you. We will investigate and correct confirmed billing errors as appropriate. You should also contact your payment provider where necessary to secure your payment method.

7. Free plans, trials, discounts, and promotions

If Enlistra offers a free plan, trial, discount, or promotional period, any special billing and cancellation terms will be shown at signup or checkout. Unless expressly stated otherwise, a free plan has no paid subscription fee to refund. If a trial converts to a paid plan, the conversion timing and price should be clearly disclosed before enrollment.

8. Statutory rights

Nothing in this Policy excludes, restricts, or waives consumer rights that cannot be excluded, restricted, or waived under applicable law. Mandatory cooling-off, digital-content, subscription, or other statutory rights may apply depending on your location and the circumstances of the purchase.

9. Policy changes

We may update this Policy as our plans and practices evolve. Changes apply prospectively from the effective date shown below, except where law requires a different approach. The policy presented at the time of purchase and any mandatory legal rights will be taken into account when reviewing a request.

10. Contact

Billing, cancellation, and refund requests: support@enlistra.com
SilkennSkills LLC
Business address: 30 N GOULD ST STE
SHERIDAN, WY 82801, USA
Effective date: October 22, 2026